Shipping policy
When placing an order you can choose between different shipping options.
- For Dutch orders you can choose between untracked (envelope) or tracked (letterbox parcel).
- Orders outside of the Netherlands (EU) can choose between untracked and tracked shipping methods.
Please note that untracked orders are sent at your own risk!
- International orders (not EU) only have a tracked shipping option
What are the shipping costs?
Domestic (Dutch) orders
- Untracked flat rate: € 3,00 to € 4,00
- Tracked flat rate: € 6,00
EU
- Untracked starting at: €4,00 up to € 11,50 depending on weight
- Tracked starting at: € 7,30 up to € 12,00 depending on weight
International (not EU)
-
Tracked starting at € 12,70 up to € 25,70 depending on weight.
When will my order be shipped?
Orders will be shipped within a week.
If you need something ASAP, feel free to contact me so I can look at other options. (These options are 2-3 times more expensive with shipping costs.)
Pre-orders and combined orders.
Pre-orders always have an approximate shipping time in the listing info. By default, orders that include pre-ordered items will be collected and shipped out in one go when the pre-ordered items are ready to be shipped out. Please keep this in mind when placing a bigger order.
Approximate shipping times
the Netherlands 1-3 business days
Western-Europe 6 - 12 business days
Rest of the world 10 - 30 business days
I made a mistake on my shipping address / my address details have changed!
Contact us at studio@kirikidu.art as soon as possible with your order number and correct details. Updates cannot be made once orders have dispatched. I do not offer refunds or replacements if parcels do not arrive due to incorrect address details.
I can't find the tracking link on my order.
If you have (chosen) a tracked shipping please contact us with your order number and I can provide the details.
Can I ship multiple orders to different addresses?
No, this is not possible. You can pick one address.
My order has not arrived.
All Dutch orders take between 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. If after this time the order still hasn't arrived, please contact us and I will arrange an alternative.
My order has been damaged.
Please send a photo of the damaged product as well as your order number and I will arrange an alternative.
My order is incorrect/missing items.
Please contact us with your order number and I will arrange an alternative.
Why do I have to pay customs & service fees when I received my order?
Please be aware that I am not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials, plus those fees are not a basis for a refund, as they aren't something I are able to control or predict.
By making an order you as a buyer acknowledge the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.
If there are any questions regarding shipping, or requests for shipping
This page will be updated from time to time.